Mō te Tūranga | About the Role

We are seeking a Service Delivery Coordinator to join our Service Delivery team at Active+ that manages a range of rehabilitation services. This role is responsible for supporting the oversight and process management for service contracts and the coordination of service delivery with health providers and supporting them in undertaking their work.  

Reporting to the Service Delivery Manager, the role will suit someone with experience in health-based administration and management in a New Zealand setting. The role requires someone with experience as a dynamic, organised and process driven coordinator where providing outstanding customer service is your passion. 

Our new Head Office is located in the heart of the Auckland central business district.  We also offer flexibility in work location that blends remote work and in-office work.

Key responsibilities of the role include:

• Claims Management 
• Service Delivery general administration tasks
• Day to day administration of specified contracts and providers
• Delivery of specific projects as assigned by the Head of Service Delivery or developed in our Annual Plan

Ngā pūkenga me ngā wheako | Skills and experience

We’re making positive changes to the way we coordinate care and provide support to our Provider Network that deliver our services. To be successful in this role, you’ll bring:

• Previous experience in health-based administration and management in a New Zealand setting preferred;
• Adaptability - we work in a fast-paced and dynamic environment, so the ability to perform at pace and manage multiple projects simultaneously is essential;
• Track record of success in operational roles;
• Previous experience in a coordinator role comparable in size;
• Excellent written and verbal communication skills;
• An awesome personality, willingness to get involved and become part of our great team; and
• A desire to be, and work with, ‘The Best’! 

Our core system that you will use is Gensolve (patient management system).

You must have New Zealand residency to apply for this role. 

Ngā mea ka taea e mātou te tuku I a koe | What we can offer you: 

• Competitive remuneration package
• Flexible working arrangements
• Discounts on products and services from a range of our partners
• Wellbeing programme
• Comprehensive internal training programmes and other supports for professional development
• Christmas and New Year breaks

Ko wai matou | Our Organisation 

Active+ is the largest New Zealand owned supplier of rehabilitation services in New Zealand, with over 1,400 health providers across a wide range of disciplines delivering service across New Zealand. We’ve been in business since 1990 and are owned by Southern Cross Healthcare New Zealand.

Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity, and inclusion

As an organisation, we are committed to upholding the principles of Te Tiriti o Waitangi and providing a culturally safe environment that demonstrates manaakitanga and embraces the unique perspectives and experiences of our people. 

We aspire to have a workforce that reflects the diversity of Aotearoa New Zealand and welcome applications from people of all communities and backgrounds.