Mō te Tūranga | About the Role

We are seeking Heads of Service Delivery to join our Executive Leadership team at Active+ to lead a team responsible for end-to-end service delivery of a portfolio of services and contracts.  We have multiple roles which are new roles following a review of our organisation structure and a clear vision for growth and delivery of exceptional support and service delivery.

Our new Head Office is located in the heart of the Auckland central business district.  We also offer flexibility in work location that blends remote work and in-office work.

These leadership roles will: 

• Lead and support a team to manage claim referrals for services to be delivered by providers;
• Lead and support a team of client navigators for services utilising this function;
• Oversee contract management of the services assigned to you and ensure strong performance is achieved against these from the providers delivering the services;
• Ensure services are delivered with appropriate consideration to health and safety, privacy, complaints management and risk management;
• Oversee all provider management needs in the assigned portfolio of services including but not limited to accreditations, onboarding and training;
• Support provider recruitment with other members of the Executive team;
• Lead in service design within your area of services and be the SME for responding to proposals; 
• Provide clinical leadership within your assigned portfolio of services; and 
• Contribute to ideas for growth for your assigned portfolio of services.

Ngā pūkenga me ngā wheako | Skills and experience

We’re making positive changes to the way we coordinate care and provide support to our Provider Network that deliver our services.  As a result, we’re looking for enthusiastic, energised, values-based and strong leaders to help contribute to our strategic goals and work programme.

The successful applicant will have a clinical background, ideally in allied health or mental health with either a current or previous practising certificate.  We’re looking for people with extensive experience working in a variety of rehabilitation areas and who are recognised as an advanced practitioner with a minimum of 8 years practical experience.

Ngā mea ka taea e mātou te tuku I a koe | What we can offer you: 

• Competitive remuneration package
• Flexible working arrangements
• Discounts on products and services from a range of our partners
• Wellbeing programme
• Comprehensive internal training programmes and other supports for professional development
• Christmas and New Year breaks

Ko wai matou | Our Organisation 

 Active+ is the largest New Zealand owned supplier of rehabilitation services in New Zealand, with over 1,400 clinicians across a wide range of disciplines delivering service across New Zealand. We’ve been in business since 1990 and are owned by Southern Cross Healthcare New Zealand.

Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai | Our commitment to equity, diversity, and inclusion

As an organisation, we are committed to upholding the principles of Te Tiriti o Waitangi and providing a culturally safe environment that demonstrates manaakitanga and embraces the unique perspectives and experiences of our people. 

We aspire to have a workforce that reflects the diversity of Aotearoa New Zealand and welcome applications from people of all communities and backgrounds.

For more information including a request for the Job Description, please email us at careers@activeplus.co.nz

Applications close 19 July.